These terms where last updated on November 9, 2026 and are valid for all tours paid on or after November 9, 2026.
These are the terms for a private tour with Hidden Holland. I try to keep them short and clear.
Booking and payment
For tours more than 30 days away your date is held once the deposit is paid. The deposit is 25 percent of the tour price. The rest is due 7 days before your tour. I send you the payment link for that about a month ahead. You can also pay the full amount when you book and save 2 percent.
When your tour is 30 days away or less, the full amount is due when you book, and the 2 percent discount does not apply.
If a remaining balance has not come in 7 days before the tour, I send you a reminder. If it has still not come in the following 48 hours, I release the date. The booking is then cancelled and the deposit is not refunded.
24 Hours To Change Your Mind
If your tour is more than 7 days away, you have 24 hours after you pay to cancel for a full refund. A short email is enough. Within 7 days all bookings are final.
Cancellation
The deposit is not refundable (except for the 24-hour rule above). When I hold a date for you, I turn other guests away. If you paid in full and cancel more than 7 days before the tour, I refund everything above the deposit.
Within 7 days of the tour date, a cancellation is no longer possible and nothing already paid is refunded.
Moving Your Tour To Another Date
Up to 30 days before your tour, you can move it once to another date in the same season, if I am free that day. Your deposit moves with it. For a cancellation, the earlier of the two dates counts: from 7 days before that date, your booking is final.
Travel Insurance
I recommend travel insurance that includes cancellation cover, plus cover for medical care and your belongings. It costs little compared to the trip itself, and it covers the things neither of us can plan for. If you have to cancel for a reason of your own, such as illness, a missed flight or a family emergency, any amount these terms do not refund is a matter for your insurance, not for Hidden Holland.
Your safety and my responsibility
A tour day involves walking on possibly uneven ground, traffic, and possible boats, bikes and stairs in old buildings. You take part at your own risk and you stay responsible for your own safety and, if applicable, for any children in your group.
Hidden Holland and its guides are not liable for any injury, illness, death, loss, damage, accident, or delay caused during the tour, unless resulting from gross negligence or intentional misconduct.
Some things sit outside my control: weather, traffic, strikes, building works, and a museum, restaurant or boat operator that closes or changes its hours. I rebuild the day around it where I can. What such a change costs you elsewhere, a missed flight or a hotel night you cannot use, stays with you.
Tell me before the day if anyone in your group has a health issue, a mobility limit or an allergy that changes the plan.
I do not carry child seats. Dutch law requires an approved car seat for every child under 1.35 meters, so bring your own if you travel with a small child. Tell me when you book, so I can plan the space in the car.
If I (we) cannot guide
In the rare case I, or the tour guide you booked, cannot run the tour, due to illness for example, you always get the choice: a full refund, or a replacement guide if one is available and only when you agree to the change.
Dutch law is applicable for all tours.